Frequently Asked Questions (FAQs)

• How Do I Schedule an Assessment?

  • Booking is easy! Contact our friendly receptionists by phone or through our website. We respect your preference and privacy, some may prefer to speak in person whereas some others may like to communicate via email. Our dedicated admin support team is here to assist.

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• What Happens During an Intake Session?

  • You'll meet with one of our psychologists who will conduct the initial interviews (i.e., intake session), where they understand your referring concern and guide you to the most appropriate assessment or arrangement.

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• What Happens During an Assessment Session?

  • The assessing psychologist may use standardized tests or semistructured interviews to examine the referring concern or questions. They subsequently administer multirater questionnaires which will help gather information from different environments and people who know you well.

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• How Long Does an Assessment Take?

  • Assessment duration varies based on the type and individual needs, but most take 1 to 4 hours. For interviews, it could take as long as you need.

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• Will I Get a Report Afterwards?

  • Yes, you'll receive a comprehensive report detailing findings and recommendations, usually within 4 to 6 weeks after the assessment. This is paired with a feedback session where you get the chance to ask any questions you have.

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• Do You Offer Follow-up Support?

  • We provide additional sessions for psychoeducation, therapy, and interventions based on assessment outcomes. We are well versed in understanding systematic supports, meetings can be conducted with schools, support network and families in addition to individual therapy work.

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• Do I Need a Referral to Book?

  • No referral is needed for an initial appointment. However, a Mental Health Care Plan (MHCP) from your GP is required for Medicare rebates. You may also receive partial rebates if you have a shared care plan with your referring psychiatrist or paediatrician.

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• What's a Mental Health Care Plan (MHCP)?

  • An MHCP from your GP enables Medicare rebates for up to 10 psychology sessions per calendar year.

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• Can I See a Psychologist Without a Referral or MHCP?

  • Absolutely! You can book an appointment without a referral or MHCP, and claim it through your Private Health Insurance. You'll otherwise be responsible for the full session fee.

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• Can Psychologists Prescribe Medication?

  • No, Australian psychologists cannot prescribe medication. If needed, we can refer you to a psychiatrist or paediatrician for medication management.

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• Can I Still Get an Assessment or Therapy if I'm on Medication?

  • Yes, we can collaborate with your referring doctor to ensure a comprehensive treatment plan.

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• Can I use my NDIS funding?

  • Yes, we are able to work with Self-Managed and Plan-Managed Participants under the category: Capacity Building: Improve Daily Living (Psychology Therapeutic Support).

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• Do we provide Behavioural Support Intervention?

  • Our psychologists are all trained in behavioural interventions; in fact, many have come from a background of behavioural practitioners because it is a minor module in our comprehensive training. Our practice encourages neurodiversity-affirmative practices and currently does not provide Specialized Behavioural Support. This is important as we do not provide services within the Positive Behavioural Support category in the NDIS.

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